Receptionist / Office Supervisor
Job Title: Receptionist / Office Supervisor
Location: Boca Raton, FL
Company: Mindful Sprouts
Position Type: Full-Time
About Us:
Mindful Sprouts is a multi-disciplinary pediatric therapy center offering ABA and Speech therapy services in a warm, family-centered environment. We are committed to delivering compassionate, high-quality care and are seeking a Receptionist / Office Supervisor to join our growing team.
Job Summary:
The Receptionist / Office Supervisor serves as the first point of contact for clients and families and plays a key role in the day-to-day operations of the clinic. This individual will be responsible for front-desk duties, client communications, and supporting administrative processes to ensure a smooth and welcoming experience for all.
Key Responsibilities:
Reception Duties:
- Greet clients and visitors with warmth and professionalism
- Answer phone calls, return voicemails, and direct inquiries to the appropriate team members
- Schedule appointments, maintain therapy calendars, and manage cancellations/reschedules
- Monitor client attendance and notify appropriate staff of changes
- Address client concerns professionally and promptly, or escalate to the appropriate person or department when necessary
Administrative & Office Management:
- Maintain updated client records and documentation (e.g., intake forms, insurance cards, consent forms)
- Ensure timely collection of required paperwork and authorizations
- Support insurance verification and intake coordination when needed
- Maintain cleanliness and organization of the reception and common areas
- Order office supplies and therapy materials as needed
- Communicate effectively with clinical and administrative team members
Supervisory Duties (if applicable):
- Oversee front office assistants or volunteers (if applicable)
- Collaborate with leadership to improve office procedures and systems
- Support the onboarding of new administrative staff
Qualifications:
- High school diploma or equivalent (associate’s or bachelor’s degree preferred)
- Prior experience in a medical office or therapy clinic is strongly preferred
- Excellent organizational and communication skills
- Professional, friendly, and patient demeanor
- Ability to multitask and remain calm in a fast-paced environment
- Bilingual (English/Spanish) is a plus
Work Hours & Compensation:
- Full-time, Monday through Friday
- Compensation based on experience
- Benefits package available after probationary period